exactly who is responsible for your prescription snafu?

I spoke with a patient today who blamed Andrew Cuomo because she was told by her mail order pharmacy that her prescription for tramadol couldn't be filled until someone from her doctor's office called the mail order pharmacy because the directions on the prescription were different from the one before. Really? How can someone go so completely off the sanity rails and land in this train yard?

One has to wonder if the conspiracy theorists are more abundant than previously suspected.

Lost in translation.

Had a discussion with an older gentleman patient, he was frustrated over calling customer service for his mail order prescription plan. His complaint was the person trying to help him was black. His comment: "I don't have a problem with black people, I just don't speak their language". Which in this instance happened to be English.