Lost in translation.

Had a discussion with an older gentleman patient, he was frustrated over calling customer service for his mail order prescription plan. His complaint was the person trying to help him was black. His comment: "I don't have a problem with black people, I just don't speak their language". Which in this instance happened to be English.

inaugural post

The doctor's office I work at has a cradle to the grave population.  Our youngest patient is 16 days old.  Our oldest patient is 100ish.  The 101 year old patient passed away, and I don't know which patient now holds the honor of most senior member.  From a medical standpoint, the things our patients say are at times ironic, hilarious, profound.  The staff also say things that meet that criteria.  We started a book five years ago to document the best (and worst) of it all.  Sometimes the day is hectic and later on we can't recall just what was said.  Sometimes the things that are said are so amazing we want to remember it later.  It's not just the patients that make our book; it can be staff, it can be other providers, it can be  support staff.  This stuff really should be shared.  Many people in the medical field will chuckle, some will scoff.  Some will tell their co-workers what went down.  Lots of people that are simply a part of the human race can relate.  Here's the 1st of many things I can pass along.

We had a female patient in her  60's say when she was being seen for a sick visit that she felt like she was being dragged into a rat's hole backwards.

How does one have a frame of reference for this?